Comcast Fires Drowsy Service Technician

Comcast Corporation fired a service technician on Monday who fell asleep on a customer’s couch after spending an hour on the phone waiting in vain for his own company’s customer service.

Videotape of the sleeping technician, who had visited the customer’s residence to replace a faulty cable modem, had been posted on YouTube.com, costing Comcast great embarrassment and the technician his job.

There’s no word on whether Comcast fired any of its tardy customer-service representatives, who appear to have given the customer nothing but grief before the narcoleptic technician finally made an appearance.

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